Offseason store hours for the CapSized Shop at LMCU Ballpark are Mondays and Thursdays from 10 am to 3 pm, or by appointment. HOLIDAY HOURS: The shop will be open Monday and Tuesday, Nov 25 and 26, from 10-5 for early holiday shopping. We'll be closed Nov 27-29 for Thanksgiving break, then will be open Monday-Friday 10-5 from Dec. 2 to Dec. 20.
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    Return Policy

    If for any reason you are not completely satisfied with your order, you may return it within 30 days for a full refund, replacement or exchange. To help us rapidly process your request, please return a copy of the packing list or receipt with the merchandise. We recommend that you return items via an insured mail service for your protection. Please note that West Michigan Whitecaps Official Store will only refund shipping if your return was a result of our error.

    Send returns to:
    West Michigan Whitecaps Official Store
    P.O. Box 428
    (4500 West River Drive - use this instead of PO Box if shipping via UPS or FedEx)
    Comstock Park, MI 49321

    Damaged or Defective Items

    If you received a damaged or defective item, please send us an email with the details of your damaged or defective order inquiry to loria@whitecapsbaseball.com.

    We will follow up and send you a call tag to pay for the return shipping costs or authorize you to ship and refund your cost to your credit card, and we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us. 

    Partial Orders

    If you received a partial order, please send us an email to loria@whitecapsbaseball.com. Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.

    If you received an email stating one of your items is currently backordered or may experience a delay, please review that email to inform you of when your item will be shipped out. 

    Wrong item received

    If you received an incorrect order, please send us an email to loria@whitecapsbaseball.com.

    We will follow up and send you a call tag to pay for the return shipping costs, and we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.

    When can I expect my credit to be completed?

    Please allow up to 14 business days to fully process any credit requests.